LC Customer Care FAQs

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?if you need to change or cancel your order, please contact us immediately. We generally process orders within 1-3 business days, once is processed we ship it, therefore we will be unable to make any changes.

SOMETHING THAT’S OUT OF STOCK
New items can sell out quickly, but we may get more soon! Just shoot us an email and we will keep you updated on an specific item you are interested in.

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED?
All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy please refer to our Policy page http://lolitasclosetonline.com/lc-return-exchanges-policy/

WHEN WILL MY ORDER SHIP?
Most orders ship within 2-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder also.

WHY WAS MY ORDER CANCELED/REFUNDED ?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

I’M UNSURE ABOUT A SIZE, MATERIAL OR I HAVE A FIT QUESTION. HOW DO I FIND THIS INFORMATION?
If you are unsure and about a size or material etc, please don’t hesitate to shoot us an email, we will gladly help you with your doubts.